Refund & Cancellation Policy

1. Food & Beverage Orders

Because cinema food orders are prepared fresh upon receipt by the kitchen, cancellations cannot be accepted once an order enters the Preparing or Ready stage.

2. Failed Transactions & Double Charges

If an amount is debited from your bank account or digital wallet but the cinema system did not issue an order confirmation due to network connectivity issues, the transaction will be automatically reversed to your source payment method within 3 to 5 business days per standard banking guidelines.

3. Cinema Movie Tickets

Ticket refund policies are governed by District. Please refer to your District booking confirmation email and District app/portal for movie ticket cancellation rules.

4. Kitchen Inquiries

For immediate assistance with any food order while in the cinema hall, please speak directly with an on-duty floor manager or food staff attendant.